Refund & Return Policy – Coastal Coffee & Cafe 30A

By Coasta Coffee 30A | March 14, 2025

Last Updated: [Insert Date]

At Coastal Coffee & Cafe 30A, we strive to provide excellent products and services. This policy outlines our guidelines for refunds, returns, and cancellations.

By purchasing from us, you agree to the terms below.

1. Gift Card Refund Policy

  • All gift card sales are final. We do not offer refunds for purchased gift cards.
  • Gift cards cannot be exchanged for cash unless required by law.
  • If your gift card is lost or stolen, please contact us immediately. However, we are not responsible for unauthorized use of lost or stolen gift cards.

2. Return Policy for Merchandise

If you purchase branded merchandise (e.g., mugs, apparel, tumblers), the following conditions apply:

A. Eligibility for Returns

  • Returns are accepted within 14 days of purchase.
  • Items must be unused, unworn, and in original packaging with tags attached.
  • Proof of purchase (receipt or order confirmation) is required.

B. Non-Returnable Items

🚫 Brewed coffee, tea, and perishable food items cannot be returned for health and safety reasons.
🚫 Final sale items and promotional items are non-refundable.

C. Return Process

  • To initiate a return, email us at [Your Email] with your order details.
  • Approved returns can be exchanged or refunded to the original payment method.
  • Return shipping costs are the responsibility of the customer unless the item is defective.

3. Order Cancellation Policy

  • Orders for physical merchandise may be canceled within 24 hours of purchase if they have not been shipped.
  • Gift card purchases cannot be canceled once issued.

4. Refund Processing Time

  • Approved refunds will be processed within 7–10 business days to the original payment method.
  • We are not responsible for delays caused by banks or payment processors.

5. Contact Us

For refund and return requests, contact us at:

📧 [Your Email]
📞 [Your Phone Number]